Privacy & cookies policy
At Downland Produce, we value your privacy and are committed to protecting your personal data. When you place an order or use our services, we may collect and process certain personal details, including your full name, address, email address, contact number, and card details (if applicable). Rest assured, we handle your personal data with the utmost care and in accordance with applicable data protection laws.
Our promise to you
1. Fair and Lawful Processing: We will process your personal data fairly and lawfully, ensuring we have a legal basis for doing so.
2. Limited Data Collection: We only collect the personal data that is necessary to process your order and provide our services.
3. Data Retention: We will not retain your personal information longer than needed for the purpose it was collected.
4. Non-Disclosure: We do not sell, distribute, or share your personal information with third parties.
5. Data Updates and Removal: You have the right to update or request the removal of your personal data from our records at any time.
6. Secure Storage: We maintain strict security measures to protect and secure your personal data.
Changes to this privacy notice
Please note that our Privacy Notice may be updated periodically to reflect changes in the law or our privacy practices. We recommend checking this page whenever you visit our website to stay informed about any changes.
Marketing
If you wish to receive regular emails about promotions and offers, you can opt-in by providing your email address. Conversely, if you wish to unsubscribe from our mailing list, please contact us, and we will promptly remove you from future marketing communications.
Your privacy is essential to us, and we strive to provide transparency and control over your personal data. If you have any questions or concerns about our Privacy Policy, feel free to contact us at any time.
About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
We use cookies for the following purposes:
(1) authentication – we use cookies to identify you when you visit our website and as you navigate our website;
(2) status – we use cookies to help us to determine if you are logged into our website;
(3) shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website;
(4) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(5) analysis – we use cookies to help us to analyse the use and performance of our website and services;
(6) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally;
(7) online advertising (remarketing) – we use cookies to help us to build anonymised lists of visitors such that we can serve ads once or twice on Google based on past visits to the site.
Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
We’ve also enabled Demographics and Interests reports (a feature within Google Analytics), which provides us with anonymised information about visitors using the site.
To enable remarketing (ie showing ads to previous visitors) we use cookies to build anonymised lists of visitors to our site. These anonymised lists are built in either Google Analytics or Google Ads. This enables us to show additional ads to those visitors when they use Google.
Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you may not be able to use all the features on our website.